Marco Polo reserves the right to assess the condition and age of all returned items and this may result in items not being accepted for return, exchange, refund or repair.

Extended 60 day returns for all December orders: During the festive period, we are offering an extended returns period for change of mind. Items purchased during December 2024 can be returned for change of mind within 60 days of original purchase date. All purchases made after December 2024 revert to our standard returns policy.

We appreciate it's not always easy buying the perfect garment online and we understand that you may need to return or exchange items occasionally. You may return or exchange your online purchase by posting it back to our online store.

We are happy to accept returns that have not been worn or used and have the original tags still attached. On receiving your returned item we will gladly send you at your request a replacement garment if it’s available or refund your purchase price (excluding the postage fee).

Please return your item(s) within 30 days of receiving your order. Marco Polo cannot accept returns for any reason other than manufacturing defects (detailed further below), after this period.

All returned items must be accompanied by a completed copy of the Return Authorisation Form as well as a copy of the invoice, receipt and/or proof of purchase. The shipping fees of returned products are paid by the Customer.

Please allow two weeks from the day you returned your order for your return or exchange to be processed and for your account to be credited.

How to Return an Item:

The Refund return option is available for Full Price and Sale products purchased from Marco Polo

1. Simply start your return here

2. Post your parcel to our Online Returns Warehouse
Postage costs for the "return to online" return option are non-refundable under this returns policy.

3.Your return will be processed within 5 business days of receipt
When your return is processed, we will send you an email to confirm that your refund has been processed.

If you have received a faulty garment/item from an online order, please contact our Customer Service Department on support@marcopolo-australia.com.au

The alleged fault must be clearly identified to us. Items returned to us will be assessed.

This policy does not modify your rights under the under the Competition and Consumer Act 2010 & equivalent State or Territory legislation. Where permitted by law, all other rights are excluded.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.